Payment, Shipment and Return Policy


Payment method: Paypal/Visa/Mastercard

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

  • Log in to your PayPal account or use Credit Card Express;
  • Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
  • Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

Shipping method: Amazon/UPS

Every order will be reviewed by the staff manually. For the approved orders, they would be fulfilled by Amazon and delivered to you within a week. For those denied orders, we will contact you to do a refund or find other solutions.

Normally, we offer free shipping service for our customers. If the packages can not be processed by Amazon, we would deliver the goods via UPS with tracking and drop-off without signature after receiving the payment within 2 days.

If you prefer delivery by UPS Extra with required signature, an additional cost will be needed, so please contact us before choosing this method. Whichever shipment terms you choose, we will provide you a link to track your package online.

Shipping fees include handling and packing fees as well as postage. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Boxes are amply sized and your items are well-protected.

Return and Refund Policy

If you are experiencing any problems with your unit, please contact our customer service with email: [email protected]. If products are deemed non-working or malfunctioning, the product may be returned to the purchase store with 30 days of original purshase. Any defective unit that is returned to manufacturer within 30 days of the date of purshase will be replaced free of charge.

If such a unit is returned more than 30 days but less than 18 month from the purchase date, POTEK Inc will repair the unit or, at it's option, replace it, free of charge. If the unit is repaired,new or reconditioned replacement parts may be used, at manufacture's option. A unit may be replaced with a new or reconditioned unit of the same or comparable design. The repaired or replaced unit will then be warranted under the terms of the remainder of the warranty period. The Customer is reaponsible for the shipping charges on all returned items.

Please remember, this policy only applies to POTEK products sold directly from our www.PotekElec.com webstore and does not apply to other POTEK resellers.

Changes to our payments, shipments and returns policy

Potek Inc is not unique. But what makes us special is that we guarantee both quality and on time delivery of shipments,and the prices stay very competitive in the market.

If we decide to change our shipments terms, we will update the payments and shipments terms modification date below.

Last Modified: 7/7/2017

Contact Us

If you have any questions about our payments and shipments terms, please leave a message online or send email to [email protected].

PayPal FAQs

Below please find some of the most common questions related to PayPal payments. If you require any further information, please refer to the PayPal help center or contact us.

1. How do I exercise my right to the PayPal Buyer Protection?

If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.

You will be covered by the PayPal Buyer Protection if your case meets the following criteria:

  • The item was purchased on Potekelec.com;
  • You paid with PayPal;
  • You filed only one claim per PayPal payment;
  • You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;
  • You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

2. How can I contact PayPal Customer Service?

PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:

  • Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
  • Personal Accounts: 1-402-935-2050
  • PayPal UK: 0870 7307 191

They are open during the following hours:

  • -4:00 AM PDT to 10:00 PM PDT from Monday to Friday
  • -6:00 AM PDT to 8:00 PM PDT Saturday and Sunday

3. How can I pay if PayPal is not available in my country?

If PayPal is not available in your country, you can contact us or use other methods to pay. For example, buy the products in our Amazon store.