We strive to provide our customer with high-quality power inverters and jump starters and maybe battery charger later, but the item you received might not perform as expected by the time it's delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund. Please do use them first to see whether they can work well when you receive your order.
We have a 7-day-money-back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred.
We have certain guarantee period for our products from the date of delivery, power inverters and jump starters usually come with 18 months warranty.
We feel very sorry for the defective item you received. Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.
We now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. If your items are broken unfortunately, please contact us via LiveChat or Email (service@potekelec.com) ASAP with following information:
Order Number:xxxxxx
Product Name:xxxxxx
Problem Description:xxxxxx
Video/video link or picture:xxxxxx
Note:
Video/video link or picture must be straight to the point and show the problem clearly
Generally, we will ship the replacement after approving the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us directly.
According our records, if we find that you haven't sent back previously broken items which have been replaced, we won't process the new replacement until we receive them. Please send all of them back to us within guarantee period, we will inform you and proceed the new replacement for you after we receive them.
We don't provide any envelop or postage for returned items. Please do confirm our receiving address with us before you post back broken items, or we will not be responsible if they are lost.
Though we suggest our customers choosing cheapest airmail to post back broken items to save your costs, we are not responsible for lost parcels. You'd better use registered airmail or express shipping if you need to return many items together. Hope you can understand.
If you must declare the parcel, please never use "e-cig" "e-cigarette", it will be better to use unrelated names, for example "gifts" "toy gifts" "electronics" "broken electronics parts".
Please mark the value lower than US$35. It will be helpful to clear China customs.
No guarantee for clearance items except DOA (Dead on Arrival). If the clearance item is DOA, please contact us within 48 hours, we will try our best to get it squared away.
No guarantee for gift items except DOA (Dead on Arrival). If the gift item is DOA, please contact us within 48 hours for solutions.
Best Regards
Potek.
